Shipping
Get your heels. Steal the show.
Everything you need to know about stock availability, dispatch, tracking, discreet packaging and UK or international delivery.
Our stock system is updated every evening. If an item is unavailable from both our Carlisle dispatch centre and the Pleaser factory, the website will not allow it to be ordered.
UK shipping
Do you hold stock in the United Kingdom?
Yes. Many products sold by Pole Dancing Shoes, a division of S L Supplies Ltd, are held in our UK warehouse. UK-stocked items can usually be dispatched within 24 hours of your order being placed, excluding weekends.
Only items currently held in our UK warehouse can be dispatched within 24 hours.
All clothing is held in the United Kingdom and may be dispatched on the same working day.
It is not possible to keep every shoe style, size and colour in our UK warehouse at all times. If you need your order quickly, please contact us Monday to Friday, 9am–5pm, before ordering. We can check availability and confirm whether express delivery is possible.
What if my item is not in the UK warehouse?
We receive weekly deliveries from our US distributors. If your Alternative Footwear or Pleaser Shoes purchase is not currently held in the UK, it will normally be processed and dispatched to you within 5 working days.
Products are requested daily, with our US shipment leaving each Thursday at 3pm. Once the shipment has reached the UK and cleared customs, customer orders are dispatched using a tracked service.
Which delivery companies do you use?
UK parcels are sent using either Royal Mail Tracked, Fedex or UPS, depending on the selected service and parcel requirements.
How can I track my order?
Once your order has been dispatched, you will receive a fulfilment email containing your tracking number and instructions for tracking your parcel.
When should I receive my order?
UK delivery will usually take approximately 24 hours but please allow 3–5 working days after dispatch.
Imported items may take longer because they must first reach our Carlisle dispatch centre and clear customs before being sent to you.
Please allow up to 14 days after dispatch before contacting us about a delayed Royal Mail parcel.
Do you offer next-day delivery?
Next-day delivery may be available for products already held at our Carlisle dispatch centre.
Please contact us before placing your order so that we can check UK stock and confirm whether next-day delivery is available.
Does selecting “Courier” guarantee next-day delivery?
No. Courier is an alternative delivery option to Royal Mail and does not automatically mean your parcel will arrive the day after you place the order.
Some styles must first be imported. Where a next-day courier service is used, this means delivery on the next working day after dispatch—not after the original order date.
We will use a next-day service where possible, but it cannot be guaranteed unless confirmed with us before ordering.
My order has not arrived. What should I do?
If your order has not arrived within the expected timeframe, please contact us so we can investigate.
Royal Mail and UPS parcels can be tracked. Missing merchandise must be reported to us within 30 days of placing the order.
Please be aware that Royal Mail does not normally accept a lost parcel claim until 15 days have passed.
Always discreet
Every order is sent in plain outer packaging, with no indication of what is inside.
International shipping
Orders delivered outside the UK may be subject to local import duties, taxes or customs charges. These charges are the responsibility of the recipient and are not included in our delivery fee.
Customers in the European Union can read the European Commission’s guidance on buying goods from outside the EU.
Which international services do you use?
International orders are dispatched using Royal Mail International Tracked or an international courier service.
How long does international delivery take?
Delivery to Europe normally takes approximately 3–5 working days from dispatch.
Delivery outside Europe normally takes approximately 5–10 working days from dispatch.
Customs processing and local delivery services may occasionally cause additional delays.
Can I track an international order?
Yes. Tracking details will be included in your dispatch email when a tracked delivery service is used.
What if my international order is delayed?
Please allow up to 14 days after dispatch before contacting us about a delayed parcel. Royal Mail does not normally accept a lost parcel claim until 15 days have passed.
Missing merchandise must be reported to us within 30 days of placing the order.
Is next-day international delivery available?
No. Next-day delivery is not available for orders being delivered outside the United Kingdom.
Need your heels fast?
Contact us before ordering and we will check whether your chosen style and size are held in our Carlisle warehouse and eligible for express delivery. Available Monday to Friday, 9am–5pm.
