Returns

RETURNS POLICY (Updated 2nd June 2015)

Miss Hollywood wants you to be happy with both their products and their service. We offer a 14 day No quibble returns policy on all unworn merchandise. 

Where should I return my Order?

Please return your order to us at: Miss Hollywood Returns, Aberdeen, AB10 1TJ

How should I package my Return?

Please protect the merchandise with suitable wrapping, for example Mail Bag, Refuse Sack, Wrapping Paper or a Carrier Bag, failure to do so will damage the packaging and the product will no longer be resalable, in such circumstances we will not be able to accept delivery of the return package. 

How Should I Post my Order?

Please post the order using any mailing provider, Please ensure that your mailing provider provides a proof of posting certificate which is usually free or a tracking number. Many of our customers use "My Hermes" Courier who charge just £2.78 for trackable mail.

How Soon Will you deal with my Return?

We aim to process all returns within 48 Hours of receiving them.

Will I receive a Full Refund?

Yes, Any item returned unworn in a re-saleable condition within 14 days of receipt of your order will be fully refunded by your original payment method.

What if I return my Order Beyond the 14 Days?

Any order returned beyond the 14 day money back period with as a gesture of goodwill receive a store credit note for the full value of their order.

How Long are Credit Notes Valid?

Credit Notes are valid for 6 Months from the date that they are Issued.

Are there any Items which are Non Returnable?

Yes, in the interests of hygiene, items which are in contact with intimate body parts such as Thongs, Stocking and Body stockings cannot be returned, unless they have remained in their original wrapping or are faulty. 

I Returned an Item and I haven't Heard From You

If you haven't heard from us within 4 days of you returning your order Please contact us to investigate